A systematic scoping review of health-promoting interventions for contact centre employees examined through a behaviour change wheel lens

The systematic scoping review investigates health-promoting interventions for contact centre employees, analysing them through the Behaviour Change Wheel framework. The study identifies various strategies employed to enhance employee well-being, such as educational programs, environmental modifications, and policy changes. However, it highlights a lack of comprehensive interventions addressing multiple components of behaviour change, suggesting that more holistic approaches could be more effective in promoting health among contact centre staff. The findings underscore the need for well-designed, multi-faceted interventions to improve the health and well-being of employees in this sector.

• Date Published: 2024